How To Write a Customer Service Resume
Creating an effective customer service Resume or CV (Curriculum Vitae) is about highlighting your pertinent expertise and experiences. A well-written CV or resume and a well-written cover letter, in addition to a professional LinkedIn profilecan make a huge difference when it comes to getting an offer. We at Gympie Resume, we specialize in offering resume and CV writing services along with cover letter writing services and LinkedIn profile optimization to make get noticed by the other applicants. In this article, we will discuss how to write about customer service on your resume or CV, show capabilities in customer service on your CV or resume as well as provide suggestions for writing about customer service skills.
How to describe the quality of service you provide on your resume or CV:
When you are describing your service to customers experience, concentrate on specific tasks and responsibilities. Use action verbs like "assisted," "resolved," or "responded," to describe your job. Include any relevant metrics, like customer satisfaction ratings, to prove your effectiveness.
How do you present the customer service skills on a resume or CV:
Alongside describing your experience, it’s also important to identify specific abilities that are relevant to customer service. This includes the ability to communicate and solve problems. Include any relevant certificates or training including a certificate from a consumer service class or a certificate in a specific customer service software.
What should I write about in regards to customer service skills:
When writing about customer service skills, focus on the most crucial and relevant skills needed for the position you’re applying to. For example, if your job involves a lot of phone communications, you should highlight your experiences and expertise in telephone customer service.
How can I document the customer experience I had:
If you are writing about your customers service experience, use specific examples and quantify your accomplishments. For example, instead of writing "Helped customers with their questions," say "Assisted an average of 50 customers a day with their questions, resulting in a 95% satisfied rate."
If you follow these guidelines, you can create a customer service resume or the cover letter, CV and LinkedIn profile that shows your experience and expertise which make you a desirable applicant for positions in customer service. Be sure not to proofread the resume, the cover letter and CV prior to submitting it and consider getting help from a professional Gympie Resume if you need assistance.
